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Terms of Sale

WARRANTY PROGRAM

  • Every Epoch Western LP - Stout Gloves product purchased on our e-commerce site is covered by a one-year (from date of purchase) warranty on manufacturing defects.
  • Warranties only cover original manufacturing defects in material and/or workmanship, not normal wear and tear.
  • All products covered by this Epoch Western LP warranty program will be repaired or replaced. Epoch Western LP headquarters will determine whether a product can be repaired or must be replaced.
  • Products will be replaced with like or similar product size and model as those originally purchased.
  • All warranty returns must be sent to Epoch Western LP headquarters, postage prepaid.
  • Epoch Western LP will pay freight cost for return of warranty repaired or replacement products to the customer at regular ground rates within the first year of warranty if proof of purchase is provided.
  • When a product is in a backorder status, warranty replacements will be given priority when new product is received. 
  • All customers must direct warranty questions or problems directly to Epoch Western LP. The decision for all warranty issues must come from Epoch Western LP headquarters directly to customers.

RETURNS POLICY

  • Any Epoch Western LP - Stout Gloves product may be returned within 30 days of date of purchase for a refund if purchased directly from an Epoch Western LP - Stout Gloves salesperson or through our e-commerce site if accompanied by a copy of the original invoice, is unused, and is in new condition. 
  • Products returned for refund will have the option for a full refund or credit towards a future purchase. There will be no refund nor credit for shipping and handling charges. Freight will be charged on any subsequent purchase using the credit balance.
  • If product was purchased elsewhere, it should be returned to that dealer, unless there is a warranty or manufacturing issue. Epoch Western LP will not process refunds for retail customers for items purchased elsewhere. 
  • Any Epoch Western LP - Stout Gloves product may be exchanged within 90 days of date from purchase if received by Epoch Western LP unused and in new condition. A shipping and handling fee will be charged. 
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